Vanity metrics are seductive. They go up, you feel good. But they don’t actually tell you if you’re winning. Daily active users, total signups, views—these feel important until you realize nobody’s actually staying.
The metrics that matter are harder to track. But they’re the ones that predict survival. Revenue per user. Retention cohorts. Time spent on core features. These don’t sound as impressive in a pitch deck, but they’re honest.
Retention beats acquisition every time. A 1% improvement in monthly retention compounds faster than a 50% jump in signups that churn immediately. Retention tells you if people actually value what you built.
Feature adoption rate is wild—you ship something you think is genius and nobody uses it. Meanwhile, something small you threw in as an afterthought becomes your power user’s favorite tool. Watch what actually gets used, not what you think should.
NPS is useful. Churn rate is essential. Time to first value is crucial. Revenue growth matters obviously. But the deepest signal? Direct conversations with users who quit. Why did they leave? That’s the metric nobody tracks but everyone should.
Stop counting everything. Start measuring what matters.